The staff of TMWA does not routinely contact its customers, either by telephone or in person, to make arrangements to test their water in either their home or business. In most of the cases reported to TMWA, these types of calls are actually sales calls regarding water filtration systems. Please be aware that these contacts for water testing in your home are not made by TMWA. In rare instances our employees in the field will ask if they may take a sample of your water.
How can you identify water company crews and staff who might be in your neighborhood? Our employees drive official vehicles clearly marked with our logo and all TMWA personnel wear security badges with photos, identifying them as an employee. Anyone claiming to be a water company employee will be happy to present the badge, with his or her name and employee number, when contacting customers in the field. In most cases, the badges will be easily seen on employees' shirt pockets. If a badge is not openly visible, ask to see one. If the employee doesn't have one, he or she is not a TMWA employee.
Meter readers, who you'll probably see most often, will never ask to enter your home or request that you collect a water sample from your tap. Our employees will never request or collect payment at your home.
If you're concerned about someone who has approached or called your home regarding your water service, please e-mail us or call us at 834-8080, option 2.
