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Customer Services


Billing and Payment Options


BILL PAYMENT OPTIONS OFFERED WITH CONVENIENCE IN MIND
Truckee Meadows Water Authority (TMWA) offers many convenient ways to pay your water bill.  Pay online, by phone, in person, by mail or automatically – whatever suits you best.  And now we've added additional ways to pay your bill online and by phone that are FREE of any convenience charges.

RapidPay -Electronic Funds Transfer
Pay Online
Pay by Phone
Pay by Mail
Pay at TMWA's Office
Grocery Store Payment Locations

RapidPay (Electronic Funds Transfer)

  • Save time and money – automatically – with RapidPay.  You never have to worry about paying your bill on time with this convenient service. With RapidPay Electronic Funds Transfer, we mail your water bill as usual and your payment amount will be automatically deducted from your checking or savings account on the day the bill is due.  And, because TMWA's handling costs are less, we credit your water bill 21 cents.  Click here to sign up or call (775) 834-8080, option 2, for an application.

Pay Online

  • For FREE using your bank account.  Now you can pay your bill online for free each month using your checking or savings account.  Click here to set up your account. Once you have set up your account, click on "Payment Options" and then select the option to pay online by using checking or savings.
  • Or pay by credit card.  You can also chose to charge your payment to your Visa, MasterCard, Discover Card or ATM card.  A $4.95 convenience fee is charged by the vendor for this service. Click here to set up your account.  Once you have set up your account, click on "Payment Options" and then select the option to pay online by using a credit card.

Pay by Phone

  • For FREE using your bank account.  Just call, toll-free, (866) 283-9756 to pay using your checking or savings account.
  • Or by credit card.  You can also call, toll-free, (866) 653-1739 and charge your water bill to your Visa, MasterCard, Discover Card or ATM card.  A $4.95 convenience fee is charged by the vendor for this service.

Pay by Mail

  • Simply mail your payment, using the return envelope provided, to TMWA, P.O. Box 659565, San Antonio, TX 78265. 

Pay at TMWA's Office

  • Located at 1355 Capital Blvd., at the corner of Capital and Corporate Boulevards, our lobby is open Monday through Friday 8 a.m. to 5 p.m.    If you simply wish to drop off your payment, you may take advantage of our convenient payment drop box, located outside along Corporate Blvd.  

Grocery Store Payment Locations. 

  • TMWA accepts payment at 21 grocery store locations around the community.  We have contracted with Western Union to offer this service. Please note that customers must have their bill with them in order to in order to make a payment, and that there is a 75 cent Western Union charge for this service. 

North Reno 
WinCo Foods
2855 N. Towne Lane, Reno
Smith's
175 Lemmon Dr., Reno
Raley's
1441 Mayberry Drive, Reno
Raley's
701 Keystone Avenue
Raley's
1075 North Hill Boulevard, Reno
Sak N' Save
1901 Silverada Boulevard, Reno
Scolari's
200 Lemmon Drive, Reno
 
Central Reno 
Creaciones Gomez
1415 East 4th St., Reno
South Reno  
WinCo Foods
9750 S. Virginia St., Reno
Cash Plus
4056 Kietzke Lane, Reno
Smith's
750 S. Meadows Parkway,
Reno 
Raley's
4047 South Virginia Street, Reno
Raley's
18144 Wedge Parkway, Reno
Sak N' Save
1000 E. Plumb Lane, Reno
Scolari's
8165 S. Virginia Street, Reno
Scolari's
3310 S. McCarran Boulevard, Reno 
Scolari's
4788 Caughlin Parkway, Reno
Sparks 
Smith's
1255 Baring Blvd., Sparks
Raley's
2895 North McCarran, Sparks 
Scolari's
950 Holoman Way, Sparks
Scolari's
1300 Disc Drive, Sparks 

 





Contact Us
Have a billing question not answered in our commonly asked questions section? Please call our customer service representatives at 775-834-8080, option 2.


Frequently Asked Questions




Got a question about your water? Ask it here.


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