http://www.tmh2o.com/customer_services/watermeters/ Thu, 09 Sep 2010 20:46:37 +0100 WebGen + FeedCreator 1.7.2-ppt Fri, 15 Jan 2010 17:51:03 +0100 http://www.tmh2o.com/customer_services/watermeters/ Customer Services Fri, 15 Jan 2010 17:51:03 +0100 en_1146_241_0 http://www.tmh2o.com/customer_services/watermeters/ Water Meters & Meter ConversionWater is precious commodity in our high-desert region, dependent on unpredictable snowpack for our supply. In December of 2001, the TMWA Board of Directors adopted a policy to accelerate the water meter retrofit program to address this issue. (Download the policy.)After years of study, on December 13, 2007, the TMWA Board of Directors voted to convert all customers who have a meter installed to the metered rate. The initial implementation date was January 2010. However, further analysis of the conversion timing lead to a Board decision on May 21, 2009, to implement the conversion of flat-rate customers to metered billing no sooner than June 2010. We will keep you informed of new details here.Related Articles:Editorial: TMWA's decision to continue flat rate plan was wrong one  (RGJ 12/16/07)Water authority continues flat rate  (KOLO Channel 8 12/14/07)Editorial: Benchmark is met; It is time for TMWA to turn switch on  (RGJ 12/02/07)We should pay our fair share for water  (RGJ 10/19/07)Area water authority urges meter change  (RGJ 10/18/07)TMWA customers who move into a home previously billed on a flat water rate will be converted to a metered rate. This policy will be initiated when a customer calls with a change of address, or begins new service. Currently, all commercial businesses are metered. More than 95% of TMWA's customers are also metered, including all homes built after June 1988; however, about 15% of our customers are still being billed on the flat-rate, even though the majority have a meter installed. The average 3/4 inch flat rate customer uses 265,000 gallons of water per year. In comparison, the average metered customer uses only 137,000 gallons per year.The majority of flat-rate customers already have a non-billing meter installed in their home.  For those customers, a comparison is given every month on their water bill -- showing how much the bill would have been had it been billed at the metered rate. You can also view samples of our flat rate and metered bills.TMWA serves more than 93,000 homes and businesses in Reno, Sparks and Washoe County, making it the largest water purveyor in the area. The vast majority of customers served by other local water purveyors are already billed on a metered rate.Most metered customers find that on an annual basis, they end up paying the same or less for their water use. Metered customers usually pay less in the winter months, when outside watering is minimal and more in the summer months, depending on lot size, type of landscape and method of irrigation.If you are interested in making the change to metered service but would like to compare rates before you do so, view our water rates page. Please remember that once you request to switch to the metered rate, you cannot go back to the flat-rate.Customer Communication on this Subject:June 09 Bill Statement Message - sent to all customersLetter to Customers mailed April 3, 2009Bill insert sent to only flat-rate customers in January 2009Letter to Customers mailed April 14, 2008February 08 Bill Insert - sent to all customersFebruary 08 Bill Statement Message - sent to all customersCustomer letter mailed with residential watering guide January 14, 2008 Postcard notice mailed to TMWA customers November 5, 2007Previous Board Reports and Minutes on this Subject:Board Meeting Minutes - October, 2007Board Meeting Minutes - November, 2007 Fri, 15 Jan 2010 17:51:03 +0100 en_1147_241_0 http://www.tmh2o.com/customer_services/watermeters/ Related PagesHow do meters work?Reading your water meter: do you have a leak?Water Meter Workshop (video) Related TopicsWater Meters and Conversion (PDF)Can Leaks Really Waste a Lot of Water? (PDF)The Water You Save is Not Used for Growth (PDF) Fri, 15 Jan 2010 17:51:03 +0100 en_1148_241_0